Magna Health Technologies Limited is a company registered and operating in New Zealand.

We operate a digital health platform that facilitates online assessments, telehealth consultations with New Zealand-registered practitioners, and access to health-related services and products.

We collect information that is reasonably necessary to provide our services.

2.1 Personal information

This may include:

• full name
• date of birth
• gender
• contact details (email, phone, address)
• identification information where required
• payment and billing details

2.2 Health information (sensitive)

This may include:

• medical history
• symptoms and health questionnaires
• photos or images you upload
• prescriptions and treatment information
• practitioner consultation notes

Health information is treated as highly sensitive and handled in accordance with New Zealand health privacy laws.

2.3 Technical information

We may also collect:

• IP address
• device and browser information
• usage data (pages visited, actions taken)
• cookies and analytics data

We collect information when you:

• create an account
• complete an online assessment
• consult with a practitioner
• purchase a product or subscription
• contact customer support
• use our website or services

We may also receive information from:

• practitioners providing services through the Platform
• pharmacies fulfilling prescriptions
• payment processors
• identity or fraud-prevention providers (where applicable)

Website Analytics, Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to help operate our services, understand how visitors use our website, and improve the user experience.

Cookies are small text files stored on your device when you visit a website. They allow websites to recognise your browser and remember certain information about your visit.

We use cookies and tracking technologies for the following purposes:

Website analytics
We use analytics tools such as Google Analytics (GA4) to understand how visitors interact with our website. This may include information such as pages visited, time spent on pages, and general patterns of website usage. This helps us improve the performance and usability of our services.

Website functionality
Some cookies are necessary for the proper operation of the website, including maintaining session information and supporting secure access to certain features.

Advertising and marketing measurement
We may use technologies such as the Meta Pixel (Facebook Pixel) to measure the effectiveness of advertising campaigns and understand how users interact with our website after seeing advertisements.

Tag management
We use Google Tag Manager to manage and deploy tracking technologies used on the website. Google Tag Manager itself does not collect personal information but may trigger other tracking tools that collect information as described in this policy.

These technologies may collect information such as:

• IP address
• device and browser type
• pages visited
• time spent on pages
• website interactions
• referral sources

This information is generally collected in an aggregated form and is used to improve our website and services.

Third-party providers such as Google and Meta may process this information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

By continuing to use our website, you acknowledge that cookies and similar technologies may be used as described in this Privacy Policy.

We use your information to:

• provide and operate the Platform
• facilitate consultations with practitioners
• assess clinical suitability for treatment
• arrange prescriptions and fulfilment
• communicate with you about your care
• process payments and subscriptions
• provide customer support
• comply with legal and regulatory obligations
• improve and secure our services

We do not sell your personal or health information.

We may share your information only where necessary, including with:

5.1 Health practitioners

New Zealand-registered doctors, nurses, or practitioners involved in your care.

5.2 Pharmacies

To dispense and deliver prescribed medication.

5.3 Service providers

Trusted third parties that support our operations, such as:

• payment processors
• cloud hosting providers
• identity verification services
• analytics and security providers

All service providers are required to protect your information and use it only for authorised purposes.

5.4 Legal and regulatory bodies

Where required by law, court order, or regulatory authority.

Some service providers (such as cloud infrastructure or analytics providers) may store or process data outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information is protected to standards comparable to New Zealand privacy laws.

We take reasonable technical and organisational measures to protect your information, including:

• encryption of data at rest and in transit
• access controls and role-based permissions
• secure hosting environments
• ongoing monitoring and security reviews

Despite these measures, no system is completely secure. You acknowledge that transmission of information online carries inherent risks.

We retain personal and health information only for as long as:

• necessary to provide services; or
• required by law, professional standards, or regulatory obligations.

Health records may be retained for extended periods in accordance with medical record-keeping requirements.

Under New Zealand privacy law, you have the right to:

• access your personal information;
• request correction of inaccurate or incomplete information; and
• complain about how your information is handled.

Requests can be made by contacting us using the details below. We may require identity verification before responding.

We use cookies and similar technologies to:

• operate the Platform
• analyse usage and performance
• improve user experience

You can manage cookies through your browser settings, though disabling cookies may affect functionality.

We may send you service-related or promotional communications.

You may opt out of marketing communications at any time by:

• using the unsubscribe link; or
• contacting our support team.

We will still send essential service or account-related communications.

Our services are intended for individuals 18 years and over.

We do not knowingly collect information from minors.

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and applies from the date published.

If you have questions, requests, or concerns about privacy, contact:

Privacy Officer

Magna Health Technologies Limited

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (NZ).